Telephone: 023 8045 3110

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Blackthorn Health Centre

Blackthorn
Health Centre
serving Hamble, Netley Abbey & Bursledon



Welcome

Friends & Family Test

The Friends and Family Test is a way of gathering anonymous feedback about your recent experience and it will help us to understand what we do well, and what aspects of the care we offer could be improved.

After any type of contact with the Practice you will have the opportunity to answer 2 simple questions

1. How likely are you to recommend our GP Practice to friends and family ?

2. What was good about your care, and what could be improved ?

Ways to respond :

You can follow this link :  www.leavemyfeedback.com/4656

You can complete a form in Reception

You can complete on the i-pad in Reception

For full details visit : www.nhs.uk/friendsandfamily

 

 

    • Friends & Family Test

      The Friends and Family Test is a way of gathering anonymous feedback about your recent experience and it will help us to understand what we do well, and what aspects of the care we offer could be improved.

      After any type of contact with the Practice you will have the opportunity to answer 2 simple questions

      1. How likely are you to recommend our GP Practice to friends and family ?

      2. What was good about your care, and what could be improved ?

      Ways to respond :

      You can follow this link :  www.leavemyfeedback.com/4656

      You can complete a form in Reception

      You can complete on the i-pad in Reception

      For full details visit : www.nhs.uk/friendsandfamily

       

       

    • Christmas Opening Hours

      The surgery will close at 6.30pm on Christmas Eve Wednesday 24th December re-opening at 8.00am on Monday 29th December.

      The surgery will also close at 6.30pm on New Years Eve Wednesday 31st December re-opening at 7.30am on Friday 2nd January

      If you are on any regular medication please ensure you have enough to cover the Christmas Closure.

    • Survey - Phlebotomy services

      We are currently reviewing our phlebotomy (blood taking) services.  Please help us by completing our survey which will be available during November and early December.

      Click here to take the survey https://www.surveymonkey.com/r/7G3TQ5C

    • Telephone Appointments

      We are changing the way in which we book a Telephone call with a GP.  Telephone calls would normally be put on the screen for a GP to call either morning or afternoon. 

      We are now going to trial a timed Telephone call so you will be given a time that the GP will call you.  This will be treated in the same way as an appointment so whilst every endeavour will be made to call at the exact time if a GP is unavoidably running late then your call will be as near as possible to the time given.

       

    • Did you know that this surgery is online?

      www.myvisiononline.co.uk

      Have better access to your surgery at anytime of the day, wherever you are.  

      Book and cancel your appointments. Order your prescriptions.

      Coming soon!

      You will be able to view your medication history and your allergies.

      Also a Mobile app to manage appointments and order prescriptions on the go.  

      Ask at Reception for more details.                                                           

    • Put Patients First - Back General Practice

      General Practice is currently campaigning for more funding and more GPs.

      As you may have seen, the College’s Put patients first: Back general practice campaign, run in partnership with the National Association for Patient Participation, secured front page splashes in the Times and Sun on Monday – highlighting the impact of the funding crisis in general practice. 
       
      Both newspapers reported on the latest RCGP research demonstrating that, as a result of the funding crisis, on more than 51m occasions in 2013/14 patients will not be able to secure an appointment with their GP or practice nurse.

      Please visit the website below and put your name behind this campaign.

      http://www.rcgp.org.uk/campaign-home.aspx?utm_campaign=_Sixteen__days_to_save_general_practice&utm_medium=Email&utm_source=CM_RCGP&utm_content=_Sixteen__days_to_save_general_practice

    • Vision On Line Services

      We at Blackthorn Health Centre are improving our range of on-line facilities for our patients. For those of you who already use the system to book and cancel GP appointments on line - as from 7th August you will also be able to order repeat medication through our clinical software supplier, Vision on line Services. This is an improvement on the current system as you will no longer need to type in the names and strengths of your medications. For any patients who have not yet registered, you will need to complete a Registration Form (available from Reception or follow the link).  Once registered, you will be issued with a Registration token which will enable you to create a unique user name and password.  Please note the Registration Token is only valid for 40 days, therefore we strongly recommend that you activate your account as soon as you receive this.

      Please be aware of the following points :

      1. This service is designed for individual users, therefore a separate form is required for each family member.

      2. We strongly recommend individual email addresses and mobile numbers, otherwise your appointment details    may be visible to other family members.

      3. By providing us with your email address and/or mobile number, you agree to us using it to communicate with you via email/text message regarding your healthcare.

      4. These details will not be shared with other Companies.

      5. You can opt out of email/SMS messaging by contacting the surgery.

      6. Our existing system via our own website for repeat medications will continue to be operational for 3 months.

    • Bogus Caller

       

      A local practice has reported that a patient has received what appears to be a bogus call. The caller identified himself as ‘Mr Matthews’ from ‘The Medical Care Centre’. He stated that the recipient had missed an appointment and offered to go to see them. It is reported that he was very insistent.

       

       This appears to be an attempt to gain inappropriate access to a patient’s property and/or to obtain personal information. Patients should always confirm a caller’s identity, if necessary by calling the caller back on a known and verified telephone number, before providing any personal information over the phone. Patients should not admit any callers to their homes unless they are expecting the visit and are sure that the visitor is genuine. Identity  should be checked before admitting anyone they do not know. If in doubt, contact the Police and do not allow entry. Further advice and information can be found here:

      http://www.hampshire.police.uk/internet/advice-and-information/crime-prevention/safer-home-distraction-burglary

    • Tramadol

      The following legislative changes came into force on Tuesday 10th June.

      Tramadol will become a schedule 3 controlled drug.

      This will mean:

      By Law Tramadol will no longer be able to be issued as a repeat item and only one month can be issued at a time.

       GPs can  only issue Tramadol as an acute item which may mean your prescription request will take longer than 48 working hours.

      By Law the prescription (FP10) will only be valid for one month from date of issue.

      By Law the Pharmacy will not be able to give an emergency supply if you run out when your surgery is closed.

      All tramadol prescriptions must be signed for (if you collect from the surgery you will be asked to sign on collection, if your prescription goes straight  to a pharmacy they will sign on your behalf.)

    • Your GP cares

       Do you need more time with your GP?

       Your GP wants this too.

      People are living longer and have more complex health needs. In the UK there are now more than 10 million people aged 65 and over.

      More people are living with a chronic condition, with many supported in the community by their GP and their practice team. For these patients, the ten minutes available in a standard appointment simply isn’t long enough.

      There is more demand than ever for GP services – more patients to see, more test results to read, more paperwork. Yet there are still the same number of hours in the day.

      Your GP and practice team care about the current situation and want to work with patients and government to find solutions and provide a better service.

      The BMA is calling for long term sustainable investment in GP services now to:

      • Attract, retain and expand the number of GPs

      • Expand the number of practice staff

      • Improve the premises that GP services are provided from

       

       Show your support for your local GP surgery. Join the campaign at http://bma.org.uk/working-for-change/your-gp-cares

       Tell @TheBMA on Twitter why you care about your GP practice #YourGPcares

      Watch this this video on YouTube http://www.youtube.com/watch?v=Iy4CVGlSDP8

    • HOAX EMAILS

      The Hampshire and Isle of Wight Counter Fraud Team has been made aware of a hoax email being circulated to patients suggesting that the email has been sent by NICE (National Institute for Health and Care Excellence.)

      The email informs the patient of the outcome of blood tests which indicate that the patient may have cancer and then asks them to click on a link contained within the email. Clicking the link downloads viruses to the user's computer. All information contained in the email is false.

      Enquiries have been made with NICE, whose website is currently showing a message advising that they are aware of the scam, this can be seen at http://www.nice.org.uk/

      We wish to reassure our patients that Blackthorn Health Centre would NOT email results to our patients in this way under any circumstance.

    • Eastleigh Borough Council

      Have a Home not a Hazard

      Are you struggling to move around your home? Have you fallen or almost fallen recently?

       Are you feeling less able to enjoy your home as you once did?

      If you are 65 and over or disabled, EBC are there to help with their Slips, Trips & Falls Prevention Scheme.

      EBC officers will come out to you and carry out a free home environment assessment. They can make suggestions of what small changes can be made to help keep you steady and safe in your home and can help in arranging any works or changes you decide on making.

      Suggested changes may be items such as:

      • handrails
      • securing loose flooring
      • marking changes in level
      • lowering or making thresholds easier
      • better footwear
      • clearing pathways

       

       

       

       

      They can also give you information about other fall prevention services, such as classes that help to improve your stability. Their aim is to ensure you feel confident and steady; to help you to enjoy your home again and to stay active and independent as long as possible.

      For further information on the Slips, Trips & Falls Prevention Scheme contact:

      Robert Giles
      Housing & Environmental Health,
      Eastleigh Borough Council, Civic Offices, Leigh Road Eastleigh SO50 9YN

      Tel: 023 8068 8366
      Email: stf@eastleigh.gov.uk

    • Breast Cancer

      Breast cancer is the most common cancer in the UK. About 48,000 women get breast cancer in Britain each year. Most (eight out of 10) are over 50, but younger women, and in rare cases, men, can also get breast cancer. The causes of breast cancer are not fully understood. This means it is difficult to say why one woman may develop breast cancer and another may not.

      The risk of developing breast cancer increases as you get older. Breast cancer is most common among women over 50 who have been through the menopause. Eight out of 10 cases of breast cancer occur in women over 50.

      All women between 50 and 70 years of age should be screened for breast cancer every three years as part of the NHS Breast screening Programme. Women over the age of 70 are still eligible to be screened and can arrange this through their GP.

    • British Heart Foundation

      Coronary heart disease is the UK's single biggest killer.

      Keeping your heart healthy, whatever your age, is the most important thing you can do to help prevent and manage heart disease.

      Taking exercise, eating a healthy diet, encouraging children to be heart healthy and being aware of dangers such as smoking, drinking, high blood pressure, and stress are all important for your long term heart health, whether you currently have heart disease or not.

       

      If you or a loved one have been diagnosed with a heart problem, you may be feeling worried, overwhelmed or anxious.

      Sometimes, understanding your heart problem and knowing the facts can help you come to terms with it and help you to feel less worried.

      When it comes to anything heart-related,  British Heart Foundation can  make sure that you have all the information, support and guidance you need.

      Call British Heart Foundation on 0300 330 3311 (similar cost to 01 or 02 numbers). 
      Lines are open 9am - 5pm Monday to Friday.

    • Diarrhoea and vomiting

      If you have diarrhoea and vomiting, possibly with flu like symptoms, stay at home, drink plenty of fluids and take paracetamol. It should pass in 48 hours but if not, or if you have any concerns, call NHS 111 or your doctor. Please do not go to A&E, stay at home and don’t risk infecting others.

    • Continuity of Care

      Continuity of care

       

      Sometimes when you have been to see a GP they will ask you to come back for a follow up appointment.

      To ensure continuity of your care please make this appointment before you leave the surgery to enable you to see the same GP.

      It is not always appropriate to see a different GP if another GP is already dealing with your current medical problem.

       

       

    • Abdominal aortic screening

      Are you a man aged 65+?

      AAA screening is a simple ultrasound test which the NHS offers free of charge to all men in the year they turn 65.

      Men are six times more likely to have this type of aneurysm than women.The chance of having an aneurysm increases with age.

      For more information please telephone your local screening programme office:

      Telephone 023 8120 6279   or aaa.screening.nhs.uk

    • Sharing of information

      Summary Care Record (SCR) is an extract of your GP records for use in an emergency and out of hours care settings. For more information: www.nhscarerecords.nhs.uk or Tel: 0300 123 3020

      Hampshire Health Record (HHR) is an extract from your GP Records and hospital records available for  clinical staff where ever they are treating you. For more information : info@hantshealthrecord.nhs.uk or Tel: 0300 123 1519

       

      Update from NHS England

      You may be aware from reports in the media that the care.data programme has been paused.  This is to allow more time for the public to learn about why their information will be shared and how to opt-out, should they wish to.

      NHS England have now confirmed they will:

      • Start to collect data from GP surgeries in the Autumn, instead of the Spring.
      • Work with patients and professional groups, such as the BMA and Healthwatch, to promote awareness and ensure information is accessible and far-reaching.

      Health & Social Care information centre (hscic) Information about you and the care you receive is shared,in a secure system,by healthcare staff to support your treatment and care. Identifiers will be your NHS number and Post code but not your name or date of birth. Information will be used by researchers and those planning health services. More information can be found at : www.nhs.uk/caredata

      You are able to opt out of any of the above. Please put your request in writing to the surgery clearly stating which system you wish to opt out of.

    • Wasted Appointments

      During the Month of October 42.3 hours of Healthcare professional time was wasted due to non attended appointments.

      Wherever possible please cancel an appointment if you no longer need it.

      You can cancel by telephoning us on: 02380 453110

      or via this website.

      If you are registered for on line appointment booking you may cancel your GP appointment through that facility as well.

      Thank you for your co-operation. 

    • Practice Mailing

      At Blackthorn Health Centre we send a lot of correspondence by post. Due to the sheer volume of work and escalating costs, we do where appropriate, use a Company called Docmail to print and send letters.

      To ensure we comply with Data Protection and Information Governance Legislation and Guidance, we have approval from Hampshire Primary Care Trust for using Docmail. Over 1500 GP Practices in the UK use Docmail. Your data is held on a secure server for 28 days and only use for its intended purposes. After this period it is securely removed from the server permanently.

      HOWEVER, IF YOU WISH TO OPT OUT OF THIS SERVICE OR HAVE ANY QUERIES PLEASE CONTACT THE PRACTICE.

      CFH DOCMAIL (Continue Forms Holdings) say this about information security :

      The Docmail website uses the highest strengh 128 bit encryption, so you can be sure that your details will be safe. Once your mailing details hit our servers you are then in the hands of one of the UK's most secure production facilities. The CFH production site has the highest levels of both physical and IT security which enables us to process your mailing with complete assurance.

       


    Blackthorn Health Centre

    Blackthorn Health Centre
    Satchell Lane
    Hamble
    Southampton SO31 4NQ
    Tel: 023 8045 3110
    Fax: 023 8045 2747
    Email:
    WHCCG.BlackthornHealthCentre-reception@nhs.net
     
    EMERGENCIES
    Emergencies
    Surgery Open 023 8045 3110

    Surgery Closed

    For urgent medical advice which cannot wait until the surgery re-opens call
    111 (calls to the NHS 111 service are free of charge from both landlines and mobiles)

    Life Threatening Emergencies - call for an ambulance on 999

    NEW PATIENT REGISTRATION
    Reception
    We are always delighted to welcome new patients.
    Are you in our practice area?
    How to Register

    NHS ChoicesVisit NHS Choices at http://www.nhs.uk/Pages/HomePage.aspx
    © 2009-2014 Blackthorn Health Centre
    Satchell Lane, Hamble, Southampton SO31 4NQ | Tel: 023 8045 3110
    Last Update: Tuesday, November 25, 2014