How to Make & Cancel an Appointment

Updated: December 2023


It may not be necessary for you to attend the practice for an appointment. The practice currently operates a telephone-triage system for on-the-day GP and Nursing appointments. Additional routine GP and Nurse appointments are available via the Reception team.

In addition, you can submit details about your condition or your administration request via the eConsultation service. For more information on the eConsultation service, please refer to the eConsultation page via the link below.



Appointments with GPs are booked on the day required via the reception team or up to two-weeks in advance for routine GP appointments.

Appointments with a Nurse or HealthCare Assistant can be booked up to four-weeks in advance via the reception team.

If you have an urgent medical need that requires assessment on the same day, the practice operates a telephone triage system for urgent medical assessment. Due to the nature of the duty doctor clinic this may involve a longer waiting time than normal, your co-operation is appreciated.

Please note that the Practice does not offer walk-in appointments unless in the event of a life-threatening medical emergency. If minor medical assistance is required, you will be asked to attend an alternative, more suitable facility, such as a local pharmacy or Urgent Treamtnet Centre.


Duty Clinic

We have a Duty system that consists of a Duty Team (GPs and Triage Nurse) who will phone and assess the patient. If appropriate, the patient will then be given a time to come to the practice to be seen that day or a mutually agreed date / time.

The Duty system is managed throughout the day with an AM and PM clinic. You will be advised by the Reception team as to an approximate time when you will receive a phone call from the practice. It is important that you have access to your phone during this time, as we may not be able to call more than once or twice.


HealthCare Assistants

HealthCare Assistants are available Monday – Friday for both morning and afternoon appointments. They are able to help with a wide range of patient needs including:


Routine Appointments at ESP Extended Access Hub

We also offer additional routine appointments with a GP, Practice Nurse, Muskoskeletal (MSK) specialist, Mental Health practitioner and phlebotomist in the evenings, at weekends and on bank holidays at Eastleigh Southern Parishes (ESP) Hub.

This service is by appointment only and can only be booked directly through the practice.

All the appointments are provided at ESP Primary Care Hub, Lowford Centre, Bursledon, Hampshire, SO31 8ES.

For more information on this service, please visit the ESP Hub page.

Text Message Reminders

If you have given us your mobile phone number, you will now receive information by text message on your phone regarding appointments and health care.

If you do not wish us to contact you in this way, please complete the form below and return it to Reception.

Opt out of text reminders


We understand how embarrassing it can be to undergo an examination during an appointment. If you require a chaperone for an appointment with the GP, Nurse or HealthCare Assistant please let the reception team know. The healthcare professional will then make sure you have a chaperone for any examination that needs to be carried out. If a suitable chaperone is not available we may need to re-book your appointment.


If English is not your first language we have full access to an interpretation service. If you or someone you represent needs an Interpreter for an appointment please let the receptionist know when you book the appointment. The receptionist will need to know which is the patient’s first language and will then arrange an interpreter.

Cancelling Appointments

If you are not able to keep your appointment it is important to advise us as soon as you know you are unable to attend. This will enable us to offer the appointment to another patient.

You can notify us online or over the telephone by using our new service which takes you straight to an answerphone. Call the practice 023 8045 3110 and select option 4.

For those patients over 16 who have not opted-out of SMS messages (as mentioned above), we have an automatic text reminder service, which messages you one week before and also one day before your appointment. You can cancel an unwanted appointment by sending a return text to the number shown on the message.

Cancel appointments you don't need