Complaints Procedure

We make every effort to give the best service possible to everyone who attends Blackthorn Health Centre.

However, we are aware that things can go wrong resulting in a patient or their relatives feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please use the complaint form located below or contact the Complaints Manager, (preferably in writing), who will deal with your concerns appropriately.

For further information regarding the practice's complaints procedure, please see the practice's Complaints Policy.
(a hard-copy of this policy is also available upon request)


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Personal Details
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If your complaint is on behalf of another patient, additional consent may be required in order for the practice to investigate this complaint

Privacy Consent

This form collects personal and medical informanot tion about you. We use this information to allow the practice team to contact you. Please read our Privacy Policy to discover how we protect and manage your submitted data.


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